Job Summary

The Service Supervisor assists in coordinating the activities and responsibilities in the shop.

Essential Duties and Responsibilities

• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Provides
• Implements departmental policies, procedures and service standards in conjunction with management.
• Plans ahead to meet service deadlines.
• Trains employees in the areas of company policies and job duties.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Requirements

• High school diploma or GED required
• 5+ years truck maintenance experience required; 1-3 years of management experience preferred
• Strong organizational skills with great attention to detail
• Excellent customer service and phone etiquette skills
• Excellent communication skills, both verbal and written
• Proficient in Word, Excel and the internet